Effective Communication Skills for Managers (Manchester 16th October)
Date and time
Location
Seminar Room 2, Department 17, Education Centre
550 Wilmslow Road Withington Withington M20 4BX United KingdomDescription
Aim
To increase confidence and develop communication skills to:
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Create collaborative & professional working relationships
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Explore & work with resistance
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Negotiate outcomes
Learning Outcomes
Identify, discuss and observe an effective communication model & underpinning skills which supports managers to:
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Raise concerns with staff and colleagues (so that they are heard)
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Challenge others behaviours / Address performance issues
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Deliver significant information
Intended Audience
Specifically for line managers
Method of delivery
Interactive and classroom based, evidence base, model and principles for managing difficult interactions in the workplace together with a refresher of key communication skills to apply within the model.
Opportunity for discussion and application of the model related to specific workplace difficulties identified by the
delegates.
Email petctacademy@christie.nhs.uk
call 0161 918 2445